Exercise 1: Fill in the Blanks — เติมคำในช่องว่าง
Complete each sentence with the correct word. / เติมประโยคด้วยคำที่ถูกต้อง
เลือกคำจาก: complaint, solution, resolve, investigate, unfortunately, refund, compensation, policy
1. I would like to file a about the service.
2. We need to find a to this problem quickly.
3. Our team will the issue immediately.
4. , the product was damaged during shipping.
5. We can offer a full or a replacement.
6. I apologize for the . We will this today.
7. As , we will provide additional .
8. According to our , returns are accepted within 30 days.
Exercise 2: Match Problem to Solution — จับคู่ปัญหากับวิธีแก้
Match each complaint with the appropriate response. / จับคู่ข้อร้องเรียนกับคำตอบที่เหมาะสม
The product is broken.
—
We will replace it immediately.
I was charged twice.
—
We will process a refund.
The service was very slow.
—
I apologize for the inconvenience.
The order never arrived.
—
We will investigate and send a replacement.
The room was not clean.
—
We offer compensation for your experience.
Exercise 3: Second Conditional — เขียนประโยค Conditional แบบที่ 2
Complete each sentence with the correct Second Conditional form. / เติมประโยค Second Conditional ให้ถูกต้อง
1. If I (be) the manager, I (resolve) this faster.
2. If the company (offer) better service, customers (not complain).
3. If we (have) more staff, the response time (be) shorter.
4. If I (know) the policy, I (not escalate) this.
Exercise 4: Write a Complaint Letter — เขียนจดหมายร้องเรียน
Write a complaint letter (5-7 sentences) about a product you bought that was defective. Use at least 5 vocabulary words. / เขียนจดหมายร้องเรียน (5-7 ประโยค) เกี่ยวกับสินค้าที่ซื้อแล้วมีปัญหา ใช้คำศัพท์อย่างน้อย 5 คำ
🔐 Answer Key — เฉลย
Exercise 1:
- complaint
- solution
- investigate
- Unfortunately
- refund
- inconvenience, resolve
- compensation
- policy
Exercise 2:
- The product is broken. → We will replace it immediately.
- I was charged twice. → We will process a refund.
- The service was very slow. → I apologize for the inconvenience.
- The order never arrived. → We will investigate and send a replacement.
- The room was not clean. → We offer compensation for your experience.
Exercise 3:
- were, would resolve
- offered, would not complain
- had, would be
- knew, would not escalate
Exercise 4:
- (Student's own writing — check for vocabulary usage and grammar)